Pramata helps large B2B enterprises eliminate revenue leakage. Pramata has created millions of dollars in value for some of the largest companies in the world including Allergan, CenturyLink, Comcast Business, FICO, NCR, Micro Focus, Novelis and Vertafore. Headquartered in Brisbane, Calif., Pramata also has offices in Kansas City, MO, and Bangalore, India.
About the Role
The Customer Engagement team in Pramata is responsible for interacting and communicating with the customer and delivering projects on time. The core functions of the Customer Engagement team are to maximize value for the customer by:
Effective engagement with the customer to deliver value
Driving business context across all customer teams
Delivering projects on time, on spec and on budget
Account management forms a critical part of this function. The Account management aspect of the team is responsible for planning, estimating and tracking of project status across customers. Our Customer managers are responsible for day-to-day interactions with the customers, translating those business requirements and aligning with teams like Solution Design, Product Engineering, Product Innovation and other execution teams.
On average, 30% of the time is spent interacting with customers and the remaining 70% in driving execution across cross-functional teams. As a growing company, we have a lot of customers on board and a huge number in the pipeline, this would be an exciting time for anyone looking to accelerate their career in a high-visibility leadership role.
We view our Customer managers as the end to end customer owners hence the title of Customer Manager. Customer Managers play a very powerful role in the organization and will be central to execution and the customer value we need to ensure is delivered across customers.
Building and Maintaining Project Plans
Develop and maintain effective project plans for effective tracking of project deliverables across
Provide project planning and risk management direction to deliver engagement on time, in
scope, with quality and on-budget across customers simultaneously
Collaborate with US Engagement to determine project delivery strategy across customers
Work with Engagement and Solution architects to ensure the objective of the Solution is met
Ensure alignment of customer team with other groups such as delivery, solution design,
product engineering and product innovation
Drive collaboration between teams and leverage teams to solution customer needs and provide
Keep abreast of company’s products and services as well as new product innovations
Isolate and identify areas of improvement.
Work with the Management on initiatives & upsells
Build strong collaborative relationship with the customers
Soft Skills -
Exceptional verbal and written communication skills
Excellent interpersonal, team management, leadership and negotiation skills
Exceptional presentation and training skills
Technical Skills -
Understand business cases effectively
Understanding and proficiency in MS Word, MS Excel and PowerPoint
Understanding of Solution driven product offerings
Required experience and educational qualification:
Minimum - Bachelor’s Degree
3 to 4 years of Account management/team lead experience, with familiarity in management or
having worked closely with management and understand processes required to support
Certifications such as MBA/PMP Certification preferred
Experience of effective communication with customers and/or US stakeholders
Job Timing - Requires overlapping hours during US Pacific Time on a daily basis.
Please email firstname.lastname@example.org or click on the button below to send us your cover letter and resume. Please indicate the role you are interested in and why you are seeking a new opportunity at this time. Thank you and we will look forward to reviewing your credentials.