Case Study

FICO Unlocks the Potential in Customer Contracts

The challenge:A lack of visibility and availability
    • Revenue recognition, sales support and SLA processes slowed due to lack of visibility into key contract details
    • Multiple SharePoint and Excel spreadsheets attempt to track data
    • Analytics and reporting across critical customer data was not available
The solution:Organized data equals $2.5M in opportunities
    • Centralized and organized contract documents extracted for 18 million pieces of data
    • Provided access to 300+ users across eight departments
    • Aligned external data (ERP, Account Management, etc.)

Business Value

    • Streamlined core business processes (quarter close, support, etc.)
    • Enhanced effectiveness of legal department
    • Enabled account management team to identify $2.5M in revenue opportunities in first year
    • Improved decision-making across departments
Pramata provided FICO with the real picture of our most complex client agreements. It is exciting to consider the possible opportunities to increase profitability and implement process improvements as we expand Pramata visibility throughout the organization.
Tom Carretta Vice President Legal and Associate General Counsel