With an ever-expanding global business reach and more than 550 million transactions daily, NCR is no stranger to complex contractual relationships. This complexity combined with NCR’s own vast internal system of data repositories and applications, began to show costly gaps in the areas of customer servicing and renewals. What appeared at first to be a contract storage problem was soon illuminated as a much farther-reaching contract management challenge.

With Pramata, NCR was able to optimize the value from complex contract data—translating it into meaningful, actionable intelligence and using it to fuel greater value in downstream processes for sales, finance and operations teams.

• Accelerated and improved accuracy of the quoting process

• Reduced revenue leakage from entitlements

• Actively managed renewals and price increases

• Automated initiation of new service customers

CHALLENGES

• Lack of centralized access and visibility into the latest signed agreements

• Challenges knowing which contracts were renewing

• Lack of complete visibility into the terms, obligations, and entitlements for each customer

• Breakdown in customer servicing and renewal processes due to lack of contract access and missing data

SOLUTION BENEFITS

• Over 140,000 contracts consolidated into a centralized repository

• Digitized and normalized over 100 pieces of information within complex customer contracts to support sales, finance, renewals, and legal

• Integrated solution into CRM to provide self-service access to a complete, actionable view of all current contracts and related terms

• Integrated contract data into downstream processes for sales, finance and operations teams

• Easily integrated customer master data into Pramata to enable better connection of contract data to other key business systems, including CRM, CPQ and billing