Industry: Telecommunications

 

Executive Summary

When it comes to industries that are both highly profitable and highly regulated, telecom ranks near the top. At one of America’s largest global telecommunications providers, they defined a direct connection between commercial billing activities and their ability to consistently deliver on customer satisfaction and regulatory compliance.

The inherent complexity of multi-layered enterprise commercial relationships along with the neverending cycle of MACDs created an overwhelming task of ensuring accurate billing every cycle and reinforcing customer retention. With Pramata, the company has implemented a Billing Compliance solution that makes sure they are billing the right contract for the right asset and the right price every time.

  • Automated audit of millions of billing line items to quickly identify discrepancies and errors

  • Created an accurate Commercial Relationship Baseline and refresh daily to maintain billing compliance for every enterprise account

  • Increased customer satisfaction with accurate, reliable billing down to customer entity and product/asset level, that makes the company incredibly easy to do business with


Challenges

  • Frequent MACDs within large enterprise accounts created untracked changes at the individual entity and product/service level that translated into costly, recurring billing errors

  • Mismatched information between contract and actual bills created daily headaches and productivity drains on finance team

  • Manual, difficult to audit billing process posed significant risks to regulatory compliance and profitable commercial relationships

Pramata Billing Compliance Solution Benefits

  • Created an accurate baseline of product, service, fee type, price, volume, location and timing for every commercial relationship across the customer portfolio

  • Billing analysts easily see where tiered pricing may be misapplied or there is an incorrect bundling of services

  • Instituted an ongoing, systematic audit process to manage MACDs and other types of customer account changes, making sure billing team always sees the latest contract terms, including specific MRCs and discounts

  • Use the commercial relationship baseline to reconcile customer accounts, fulfill CPUC audit requests, implement bill run audits and gain insight into renewal dates

  • Efficiencies also help reduce sales cycles and allow services team to proactively obtain Right of Entry