When it comes to MACDs,
errors can happen with any action
Move a wireless service.
Revenue risk: Changes to account may be missed/not charged, or a fee type or quantity gets misapplied, so your billing team charges the wrong customer site.
Add a fixed line.
Revenue risk: Install fees are omitted or not charged per the contract, or the wrong service or product is record—maybe it’s never even recorded/amended in the agreement, so it’s not even billed.
Change to accommodate new customer headcount.
Revenue risk: The commercial relationship is not amended to reflect additional purchases, so billing is inaccurate and specific pricing is not easy to find.
Disconnect a closing customer site.
Revenue risk: Service and equipment charges continue despite disconnection, or the wrong number of disconnects are logged. Again, pricing isn’t easy to find, so your billing is inaccurate.