Allergan_plc_logo.png

Industry: Pharmaceutical

Since we’ve gone live with Pramata, we’ve generated a lot of excitement and adoption around the solution, and our team is seeing huge strides in our contract reporting capabilities.”
— Michael Richardson, Executive Director, Allergan
 

Executive Summary

As a global pharmaceutical leader, Allergan faced a new set of challenges across an expanding and diverse portfolio of customers. Allergan, which recorded $16 billion in revenues in 2017, cited rapid growth and complexity of commercial relationships as catalysts for seeking an automated solution to enhance contract management capabilities and revenue control.

With Pramata, Allergan takes a complex and diverse array of commercial agreements, efficiently captures the important terms of those agreements and delivers this information in the most useful and actionable way to stakeholders with key roles in managing the company’s contract commitments and billing accuracy

  • Answer questions and provide information in minutes or hours, instead of days or weeks
  • Eliminated the need for in-house manual data entry
  • Enhanced contract management and proactively fulfill obligations to business partners
  • Eliminated revenue leakage due to over- or under-billing, missed discounts/rebates
  • Aligned government and commercial accounts to ensure accurate application of rebates

Challenges

  • Mostly manual process to manage complex contract terms created big questions for billing teams as to how much a customer should be invoiced
  • Accessing correct pricing terms required a lot of manual search to find and match the correct terms to the billing system
  • Back-end discount management application left a lot of heavy lifting data entry to the Allergan staff
  • Fragmented, manual process led to quickly outdated and inaccurate information

Solution Benefits  

  • Pramata team digitizes documents, understands nature of the terms and conditions, normalizes data, and keeps customer pricing information updated daily
  • Removed drudgery of manual data entry and management and reallocated staff focus
  • Eliminated occurrence of revenue leakage due to over- or under-billing, missed discounts/rebates and more
  • Aligned government and commercial accounts to ensure accurate application of rebates, reducing the risk of overlooked terms and penalties