MetricStream’s journey to a world of radically simple contract management was marred by a legacy CLM system that bogged down operations with its inefficiencies, along with little-to-know support from the vendor.

After enduring a prolonged and unproductive implementation with the legacy system, MetricStream sought a solution that could match their high standards for customer service and functionality. Enter, Pramata: A solution offering not just superior technology, but also a partnership that put MetricStream’s priorities and success above all else.

By moving to Pramata, MetricStream can now:

• Quickly locate and manage contracts with an intuitive, searchable repository
• Empower Sales and other teams with self-service access to essential contract details
• Enjoy substantial cost-savings while also getting the functional solution they’d always needed 

Challenges:

• A years-long CLM implementation that never delivered the fully functioning product MetricStream thought they’d purchased
• No ability for anyone in the company to search for contracts or get answers about what they included without coming to Legal for hands-on help
• Poor vendor engagement and support, meaning known issues were never solved
• The risk associated with people across the company working off a contract that isn’t the most recent or accurate version 

Solution Benefits:

• A smooth and rapid transition to Pramata, facilitated by a hands-on and proactive collaboration between MetricStream and Pramata’s teams
• Around an 80% reduction in contract questions via email to the GC and legal team
• A cost savings of nearly 50% annually on the CLM software alone
• Enhanced collaboration across departments with CRM integration and user-friendly features.
• Real-world impact with immediate results, such as turning a 6-week project into a 2-hour task