Healthcare technology company symplr brought all aspects of its commercial contracting processes—from research, analysis, contract drafting, to contract management—into the future with Pramata, moving from manual workflows that felt like “the stone age” to an AI-driven system that empowers teams across the organization.

With full buy-in from the entire symplr legal team, symplr increased its existing usage of Pramata’s contract management solution by over 200% and leveraged its Gen AI capabilities to build custom AI agents that take care of routine contract challenges in minutes. The results have been transformative.

By adding intake automation and Gen AI agents, symplr can:

• Automate contract request assignments and eliminate constant escalations that drained productivity
• Provide self-service contract creation for dozens of different agreements that previously required legal intervention
• Use custom AI agents that instantly answer common contract questions, reducing research time from days to seconds
• Dramatically reduce time-consuming contract research across sales, customer success, legal, and product teams

Challenges:

• Inefficient intake process using Salesforce case objects with no automation
• Constant back-and-forth and escalations diverting the legal team’s attention
• Difficulty accessing and understanding critical information across multiple legacy agreements from acquisitions
• Time-consuming manual contract research that created bottlenecks for multiple departments
• Lack of visibility into contract statuses and legal department workload

Solution Benefits:

• Streamlined contract workflows with automated assignments and enhanced visibility
• Self-service capabilities that dramatically reduce dependency on the legal team for non-essential questions and tasks
• Custom AI agents that provide instant answers to routine contract questions
  Significant time savings across the organization
• Comprehensive reasoning and context in AI responses to support informed decision-making
• Improved user adoption and satisfaction, with teams describing the solution as “awesome and amazing”
• Increased symplr’s Pramata usage by 200% in the same 90-day period from last year to this year, driven primarily by gen AI agent usage.