Large B2B commercial accounts change frequently, and the pricing structures are complicated. If your billing analysts don’t know what the customer contracted for, what they ordered, and what was provisioned, billing errors will keep stealing recurring revenue.
The relationship between telecommunications companies and their commercial accounts is anything but simple. That’s why many of the telecom companies we’ve worked with have found substantial billing errors (on average) in 5% to 30% of all their customer accounts. We can trace most of these errors to one or more of 7 breakdowns within the commercial relationship. Read on to identify them and how to stop errors at their source.
Here’s the truth: Hundreds of people across your organization are making critical decisions without knowing what your customer actually owns, their current terms, and the price they agreed to pay. That means millions in revenue could be escaping. The good news? The Commercial Relationship Baseline is here to help!