Business-wide disruption
For MHA, contract management isn’t just a legal department concern: It’s core to the entire business’s ability to function. As a GPO serving long-term care pharmacies and senior living facilities, MHA manages over 24,000 contracts that dictate pricing and terms for its members.
Technical glitches in contract management systems can paralyze even the most efficient organizations. So, when MHA’s legacy pre-signature system began failing to deliver crucial notifications, people across the company felt the impact and the frustration.
As the disruptions piled up, these points drove MHA to look for a better solution:
- Critical notifications stopped working, leaving teams in the dark about contract updates they needed to receive
- Limited user licenses restricted access (without added costs) for team members who needed the system
- The system’s inflexibility made it impossible for the team to make simple workflow adjustments, yet even minor customizations came with hefty price tags from the vendor
Given his company’s existing positive relationship with Pramata, specifically managing contracts on the post-siganture side, David Frankel, Vice President and Associate General Counsel at MHA, decided to explore the platform’s full end-to-end capabilities. After a successful beta test that impressed everyone involved, Frankel came to an obvious decision to expand his company’s use of Pramata into pre-signature territory.
Immediate results and effective user adoption
With Pramata, what could have been a complex transition to a new system turned into a seamless expansion to an end-to-end contract management platform. MHA quickly discovered that Pramata’s user-friendly interface and flexible system could address all their pain points while adding unexpected value.
The results were immediate and far-reaching. Teams across MHA gained self-service access to contract information, thanks to Pramata’s unlimited user model. Unlike in their previous system, everyone who might need access to Pramata could have it, at no additional cost. At the same time, communication improved through centralized workflows, and the legal department could customize processes without IT support or additional costs.
“The beauty of Pramata is you can create whatever you want. Whether you’re customizing workflows for the legal team or empowering everyone in the business to get data-driven insights from every contract, or using generative AI to do things like create a playbook and compare every contract to it for compliance. Pramata’s platform is an exceptionally flexible system that adds so much value to everything we do.”
-David Frankel, Vice President and Associate General Counsel at MHA
An unparalleled partnership
Beyond Pramata’s technical capabilities, which Frankel admits are impressive, the MHA team noted that Pramata’s level of engagement and partnership were what truly set it apart from other solutions on the market.
The combination of self-service capabilities with an intuitive and customizable user experience, along with ample support from Pramata’s team when needed, is what Frankel believes makes Pramata unique among contract management technologies.
With this new partnership in place, MHA has moved beyond using Pramata to organize and gain insights from its entire portfolio of contracts, to now being able to impact the pre-signature process by:
- Streamlining legal workflows and improved efficiency
- Expanding access to contract management tools across the organization
- Creating a centralized intake system for all legal requests
- Empowering teams outside legal with self-service contract visibility
- Laying the groundwork for AI-driven contract optimization
Interested in learning more about how MHA modernized their contract management process with Pramata and how you can too? Download the full case study: Managed Health Care Associates Transforms Contract Management with Pramata.
