Avoid MACD-induced billing errors and lost revenue. Telecom leaders take note—learn how to achieve the account revenue plan and maintain billing accuracy with every invoice.
Large B2B commercial accounts change frequently, and the pricing structures are complicated. If your billing analysts don’t know what the customer contracted for, what they ordered, and what was provisioned, billing errors will keep stealing recurring revenue.
The relationship between telecommunications companies and their commercial accounts is anything but simple. That’s why many of the telecom companies we’ve worked with have found substantial billing errors (on average) in 5% to 30% of all their customer accounts. We can trace most of these errors to one or more of 7 breakdowns within the commercial relationship. Read on to identify them and how to stop errors at their source.