Large B2B commercial accounts change frequently, and the pricing structures are complicated. If your billing analysts don’t know what the customer contracted for, what they ordered, and what was provisioned, billing errors will keep stealing recurring revenue.
The relationship between telecommunications companies and their commercial accounts is anything but simple. That’s why many of the telecom companies we’ve worked with have found substantial billing errors (on average) in 5% to 30% of all their customer accounts. We can trace most of these errors to one or more of 7 breakdowns within the commercial relationship. Read on to identify them and how to stop errors at their source.
Here’s the truth: Hundreds of people across your organization are making critical decisions without knowing what your customer actually owns, their current terms, and the price they agreed to pay. That means millions in revenue could be escaping. The good news? The Commercial Relationship Baseline is here to help!
Telecom companies face an uphill battle with under- and overbilling errors. To ensure billing compliance, you need to know you’re billing for the right product or service at the right time and for the right amount to the right business entity. Good news, Pramata can help.
Commercial relationship complexity can make it really hard for customers to do business with you. Read our latest Pramata blog about the pitfalls that might be putting new and recurring revenue at risk.
Fun fact: Every day I have an internal conversation about the acceptable number of carbs I can consume and still claim to be “eating keto.” (It varies depending on stress level.) I’m sure everyone has their own “acceptable” debates …
Building a home from the ground up can be one risky and overwhelming proposition. And while the quality of materials you choose is important, the happiest home owners are the ones who think first and foremost about the kind of activities they want their home to support. What significant life moments will happen here? Will we host a lot of parties? Will we need a place for our parents to stay for an extended time? Do we have a menagerie of pets to run free? What I’m getting at is that the happiest home builders build with the end in mind.
It’s been a busy few weeks in the commercial relationship software space. On Tuesday, private equity firm Thoma Bravo took a majority stake in Apttus. This news follows the acquisition of SpringCM by DocuSign just a few weeks prior.
By using Pramata, Allergan is relieved of this massive and unrewarding time-suck. But more importantly, the commercial relationship information they access now is always up-to-date, complete, accurate and actionable by the teams who need it most.
No matter how many Pramata customers I work with, I still find myself amazed at the far-reaching business impact that comes each time we demystify a customer relationship and place accurate, current information in the hands of those on the front lines.