How often do you bill your customers? Monthly? Quarterly? Do you worry that your billing teams might approach this routine activity as perfunctory rather than a recurring opportunity for growing revenue in a big way?
In the case of revenue leakage, I’ll argue the use of “epidemic” is not an overstatement. We’re talking about an unmitigatedthreat to business health and profitability—one that in our 12+ years of working with large B2B companies, we’ve seen drain millions of dollars from across their customer portfolios.
Complex commercial relationships exist in a number of large B2B organizations. But for colocation services and data center real estate companies, managing these relationships brings its own kind of chaos.
I’m always excited when my company solves an interesting challenge for our customers. Recently, we’ve been working with long-time Pramata customer Comcast Business on a very special project called the Right of Entry Program.
Last month I had the pleasure of visiting India for the first time to meet with the Pramata team there. India was an unbelievable explosion to the senses! It was a crazy and fantastic trip, and one that I will never forget.
CLM solutions’ limitations are becoming more obvious to companies as they realize that the true value of managing their contracts effectively (i.e. driving incremental revenue) lies in the data buried within their contracts, not the process by which they’re put in place.
As my colleagues and I were chatting about who owns the customer, it made me think of Hot Potato. Searching for some critical piece of information about a customer relationship almost-always results in being passed to a person, or referred to a document or system.