Today’s Billing Compliance Landscape

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Billing Compliance has become a neverending challenge because of the complex, highly negotiated nature of your B2B commercial relationships. Widespread billing errors manifest as chronic over- or underbilling, creating a no-win situation.

Underbill and you could leak thousands in revenue. Overbill and you run the risk of frustrating customers to the point of losing them!

 
 
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It’s not your billing analysts’ fault. For instance in telecom, MACD activities alone create dozens of new terms, expiration dates, changed or disconnected products and services every month. Making it an impossibly heavy lift for someone to find, interpret and compare contracted terms and entitlements against what product or services are actually billed. Let alone reconcile the differences and determine how to permanently correct them.

If only you could eliminate billing errors at the source and maintain billing compliance—being certain you are billing the accurate amount for each customer with every cycle.

 
 

How can Pramata help?

With Pramata’s Billing Accuracy solution, you can ensure an accurate bill every time, keeping customers happy and maximizing monthly recurring revenue.

You’ll have confidence that the most up-to-date billing variables are included in every bill, and that you’re always billing for the right product or service at the right time and for the right amount to the right business entity.

With Pramata, you can:

  • Eliminate billing errors at the source

  • Keep customers happy and optimize their lifetime value

  • Maximize monthly recurring revenue and stop margin erosion

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This is how we do it

A unique combination of our cloud-based software and precision managed services is at the core of Pramata’s automated, systematic solution, which delivers unmatched billing accuracy via four essential steps:


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Commercial Relationship Baseline:

We take your contractual documentation (MSAs, orders, amendments), organize them in order of precedence, and determine the most current pricing and billing terms by product and site. We do this for each account to create an accurate commercial relationship baseline of what you should be charging.

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Audit & Reconcile:

We map the actual transactions in your billing systems to the appropriate commercial relationship baseline, then reconcile this information to identify any discrepancies or opportunities.

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Resolve Exceptions:

We enable your billing team to collaborate with various internal stakeholders to resolve the error(s), apply needed changes and generate an accurate, compliant bill every time. And we keep doing this every month, so you can remain confident in your compliance.

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Implement Changes & Track Performance:

We allow you to track the root causes of your billing issues and monitor trends over time so you can quickly see the source of the errors. This data lets you prioritize which existing processes need to be enhanced or where new steps need to be introduced in order to new prevent future errors. 

See our Billing Accuracy solution in action

 
 

The measurable impact of Pramata’s Billing Accuracy Solution

 
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Ensure Billing Compliance. Trace each transaction and customer asset back to the commercial relationship baseline and eliminate billing errors at the source.

  • Create an accurate baseline of product, service, fee type, price, volume, location and timing for every commercial relationship across your portfolio

  • Easily see where tiered pricing may be misapplied or there is an incorrect bundling of services

  • Institute an ongoing, systematic solution to manage MACDs and other types of customer account changes, making sure your billing team always sees the latest contract terms.

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Reinforce Revenue Assurance. Make sure account teams can quickly identify all of the revenue you should be collecting.

  • For each product, identify all economic levers such as CPI uplift, termination fees, cost pass-throughs, and price holds that apply to maximize recurring revenue 

  • Identify contracted or provisioned products for which you are not billing, or deactivated and non-contracted products you should stop supporting

  • Stop unentitled incentives like rebates, discounts, price holds, or discounts on missed revenue or usage commitments and payment terms.

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Secure Special Pricing Compliance. Understand the true error rate in your portfolio, identify potential MFN violations and stop error rates going forward.  

  • Telecoms take charge of compliance with government E-Rate program/MFN (“Best Price”) provisions and easily produce on-demand pricing compliance reports as needed

  • Conduct audits on the fly with minimal effort to produce complete reports as requested

  • Let Pramata manage an ongoing process of evaluating and approving price changes, integrating those changes with billing systems and automating bill updates for faster, more accurate customer billing every time.

 
 

Take steps now to improve billing accuracy
and stop revenue leakage in the next 90 days.

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